Exchange & Return Policy
Exchange & Return Policy
Eligibility for Return
- The product must be unused and in its original packaging.
- Returns are valid only for defective or faulty products. Please note that "Change of Mind" returns cannot be accepted. In case of a refund for a "Change of Mind" return, a deduction of 10% will be applied to the shoe price.
- You can request a return claim within 07 working days from the date of receiving the product.
Return Procedure
- The return process is straightforward. Send the product back to us via a traceable delivery service such as Pakistan Post, M&P, Leopard, or TCS at your own expense to our address.
- Alternatively, you can also visit our outlet for return, exchange, or refund.
Product Size Replacement
- All products on our website are listed in EURO sizes, and we have provided a "SIZE CHART" on each product's details page. Please check the size carefully before placing an order or requesting a size replacement.
- For size replacements, a delivery charge of 200/- will be applied. However, if you have received a faulty or defective product, no charges will be applied.
- The size replacement process will be completed within 07 working days.
- To initiate a size replacement, you need to return the product via a traceable delivery service at your own expense to our address. Once we receive the product, we will send you the required size.
Return / Refund
- Please ensure that the returned product is unworn and unused.
- The return amount will be processed within 10 to 14 working days.
- To initiate a return/refund, send the product back to our address via a traceable delivery service. Once we receive the product, our customer service department will contact you to obtain your Bank Account details or Easy Paisa/Jazz Cash details for the refund.
- Please note that return and exchange are not valid on sale/discounted products. In case of a refund for any valid return, a deduction of 10% will be applied to the shoe price.
Note: No refund, return and replacement will be apply if product get damage by the customer.
No refund, return and replacement will be apply on Clearance / Ramadan / Eid / Flash Sale products if first check and then pay is allowed.
For further information, please feel free to contact us:
- Call: +92-317-2772739
- WhatsApp: +92-317-2772739
We are dedicated to providing exceptional customer service and ensuring your satisfaction with your Sneakfitters purchase.